Crisis and Collective Problem Solving in Dark Web: An Exploration of a Black Hat Forum

Abstract

This paper explores the process of collective crisis problem-solving in the darkweb. We conducted a preliminary study on one of the Tor-based darkweb forums, during the shutdown of two marketplaces. Content analysis suggests that distrust permeated the forum during the marketplace shutdowns. We analyzed the debates concerned with suspicious claims and conspiracies. The results suggest that a black-market crisis potentially offers an opportunity for cyber-intelligence to disrupt the darkweb by engendering internal conflicts. At the same time, the study also shows that darkweb members were adept at reaching collective solutions by sharing new market information, more secure technologies, and alternative routes for economic activities.