IMPLICATIONS OF EMPLOYEES’ WORKLOAD IN BANKING INDUSTRY: A CASE OF BIMB BRANCHES IN CENTRAL 3 REGIONS

Abstract

The purpose of this study is to examine the implications of employee’s workload in Banking Industry: A case of BIMB branches in Central 3 regions. The ultimate of this study to examine whether the implications of employees’ workload in BIMB branches in Central 3 regions influence by attributes of stress, job performance and attitudes that has been encountered previously. The outcome of this study however examine that only two attributes are significantly give a positive outcome which are attitudes and job performance arising from the implications of workload.  Therefore, SWOT analysis tools being used to evaluate internal and external forces organization and evaluate the benchmark BIMB with industry players such AmBank Islamic, Maybank Islamic and BIMB Branches. The results yield from the CPM findings indicates that Maybank Islamic higher scores are contributed by reward system and employment loyalty compared to BIMB and AmBank Islamic. Furthermore it will be supported by the Adam’s Equity of Motivation theory to assist Regional Managers of BIMB Branches in Central 3 regions to improvise and enhances the employees-employers exchange to change the employee’s attitudes and improve employee’s performances. The Regional Manager may appoint the employees who achieving exceed performance from his or her performance evaluation previously by giving them a role of authorithy such authority to couching of new employees on work process and schedule, inviting them in making decision in the managerial roles and organizational conferences meeting.