The Real Time Audience System, One Minute or Nothing

Abstract

Most TV channels need to control its performance in live broadcasting. They need a way to help them make fast decisions and adjust their live programming in order to maintain high-level audience ratings. This article presents a real-time multi-channel monitoring web-based system. It integrates and synchronizes different technological environments from the data collection till the end-user software application. The solution enables delivering real time ratings synchronized with its corresponding channel image transmission.To support this idea, different internal systems were integrated and synchronized including: data collection, data processing, database feeds, video grabber and end-user authentication by the Customer Relationship Management (CRM). This unique solution is only possible due to the modularization of several systems and services as well their integration throughout a complex asynchronous process, which will be explained later.