E-government Adoption: the Role of Perception of Digital Technology in the Public Service of Ghana

Abstract

Despite the benefits of e-government in transforming the public sectors across the world, its implementation in Africa experiences numerous setbacks. Human aspects have been identified as an underwriting factor leading to such setbacks; still, the role of the human aspects has been only partially studied. This research investigates how perception of digital technology by public servants in Ghana may have influenced the adoption of e-government in Ghana. We have discovered 13 relationships between 8 technology perception factors and 5 e-government adoption factors. Analysis of these relationships allowed us suggesting recommendations regarding e-government adoption to the government, public administration managers, and e-government designers in developing countries.