Reward For Public: A Public Service Engineering

Abstract

The performance of the bureaucracy, in term of public services, is ultimately highly dependent on public participation. Bureaucratic targets for the number of people recording KTPs, managing the birth certificates or deaths, licensing, complying the compulsory education policy, vaccinations and medical tests, or participating in farmer groups / fishermen, will be accomplished if the community is actively involved in dealing with bureaucracy. Although all these bureaucratic affairs are mandatory things that need to be completed by the public, but on the other hand the public believes that they still have the option to whether obey or disobey. Therefore, the public commitments become very important to support the performance of government (public service), and to this issue, government should give more attention on how to stimulate and appreciate the public concern. This paper offers a new concept in designing the public services improvement through the provision of rewards to the public. Reward to the public who completed his public liability is a relevant innovation in public services to be applied. This provision of rewards to the public has relatively absent in public services, while it is important to increase public participation and satisfaction on the one hand and to changes the mind-set and behavior of government apparatus on the other. Rewards to the public can be given, adjusting the capability of the government, ranging from minimal cost such as applauded by all employees, appreciation certificates, letters of gratitude from local leaders to other types of rewards given after the community completed the