AVALIAÇÃO DA MATURIDADE DE GESTÃO DA INFORMAÇÃO E DO CONHECIMENTO: UM ESTUDO APLICADO EM TRÊS EDITORAS UNIVERSITÁRIAS FEDERAIS DO SUL DO BRASIL

Abstract

How the actions of the Knowledge Management processes aim to improve the quality of products and services provided by an organization, through the creation, dissemination and retention of organizational knowledge that contribute to its economy. When measured in an organization, these processes can know the capacity and level of preparedness of that organization to use the appropriate format of its intellectual capital, or what reveals its level of maturity in Knowledge Management. Thus, the general objective of this study was to identify the level of maturity in Knowledge Management, from the view of the servers, of three federal university publishers in the country, identified anonymously as Editora A, B and C, when analyzing the results. The instrument for data collection chosen after a systematic review of the literature was the Asian Productivity Organization questionnaire. An analysis of the score selected from the aforementioned questionnaire allows classifying as editors considering their strengths and weaknesses, as well as concluding whether three surveyed editors implement knowledge management practices. After identifying the maturity level, improvements were applied to each analyzed criterion.