Using Student Survey Data to Build Campus Collaborations

Abstract

Introduction Since 2004, the University of Chicago Library has sought to understand the research, teaching, and learning needs of its users through periodic surveys of its campus stakeholders. This paper presents the findings of the library’s 2017 Survey of Undergraduates and explores how a shift in focus of the survey program from measuring patron satisfaction to understanding student needs provided the library with new ways to make use of survey data for strategic communication with campus partners, particularly around the development of student research skills and opportunities.