Communicability on Facebook: evaluating elderly and young users using MAC-g method

Abstract

The growth of the elderly population and the social network's benefits to this public makes essential a good communicability of these systems for the elderly users. This article describes a qualitative research using the Communicability Evaluation Method for Collaborative Systems with two user's profiles on Facebook. The objective was to evaluate if the limitations from the aging process can generate different results in the contrasted profiles. As a result, we observed some aspects to be reviewed on Facebook interface as: improving meaning system, defining more clearly organization criteria for information and correcting usability and accessibility issues that contribute to communicability breakdowns during the elderly's interaction.