Conflict Problem Solving in Digital Technology: A Case Study in Virtual Teamwork for Online Learning

Abstract

Considering that the virtual teamwork has rapidly emerging, the phenomenon turns out to create another problem, the internal team conflict. To increase the effectiveness of teamwork, the conflict problem must be solved. This study aimed to know the performance of students' abilities of conflict solving problems in doing the virtual teamwork in online learning. It was taken using convenience and using the quantitative method. The respondents are online learning students from varied semesters. There are 97 respondents consisting of students from several departments, i.e.: Information System, Business Management, Marketing Management, and Computer Science. It measured the conflict problem solving abilities performance of the respondents using the online learning management system with the Likert scale on the scale of 1 to 5 with corrected item total correlations 0.49, and α 0.81 (> 0.5). The performance is: scale 3 is chosen by 31.15% of respondents, scale 4 is 25.64%, the scale 2 is 16.40%, the scale 1 is 17.58%, and the scale 5 is just chosen by 8.87% of respondents.