Learning the customer sentiments about E-commerce delivery service

Abstract

In this work, we propose a method to combine both the “purchasing-reviewing” behavior dynamics and reviewing sentiments to find when would the customers like to review the E-commerce delivery service after purchasing, and what were the exact sentiments in these reviews on delivery service. The experimental results indicate that the proposed methods can extract information about customers' sentiments on E-commerce delivery service efficiently from the massive online review data.