Factors for measuring knowledge management and intellectual capital in the public sector of Jalisco

Abstract

In the public sector, stresses the importance of Knowledge Management and Intellectual Capital, as raw material in the generation and provision of services to citizens, depending on existing needs, as well as in the modernization of public administration. In this sense, the objectives of the present research are focused on identifying the necessary factors for the measurement of Knowledge Management and Intellectual Capital in the public sector of Jalisco, as well as explaining the behavior of the variables under study. For this, the scales of Rodriguez-Ponce (2007) and Chahal and Baskhi (2015) were used with six dimensions or factors, appropriate to the Mexican public context. With a cross-sectional study and a non-probabilistic sampling for convenience of 52 employees of middle managers and directors of the public sector of social assistance from Jalisco, who voluntarily accepted to participate, the results were obtained that allowed validating the instrument with necessary dimensions or factors in the explanation of the variables under study, by means of descriptive statistics and statistical tests of reliability, normality tests and correlations between elements by factor.