Method of Ensuring that Deviations from Business Process Requirements Are Controlled in the Operation of the Company's Automated Systems

Abstract

Given the multifaceted nature of the concept of business process, we will limit ourselves to defining business process as a set of interrelated activities or works aimed at creating a certain product or service for customers. From the perspective of the BPM concept, business processes are valuable resources of an enterprise and their management is part of the system of organizational activities, i.e. the organizational system of automated enterprise business process management. Research Objective. Automation, then, is also a business process whose objectives are: the development (acquisition), implementation and operation of software and hardware designed to implement new business process capabilities (which simply were not in the manual loop), optimize and increase the speed of the existing business process, improve working conditions, reduce labor requirements, etc. There is a new direction – computer integration of information. Materials and methods. It is suggested that monitoring deviations from business process requirements be used to organise regular information-technology feedback in the of automated business process management systems of an enterprise. Results. Automation of a business process endows a business process with a new feature – the abi-lity to obtain operational data on all prescribed activities and to integrate all interacting objects of the business process in the implementation of the prescribed set of target functions. In some cases, business process automation is performed to streamline IT-related activities inside the organization. This includes the management of internal resources of the organization – financial, material, human resources, etc. Conclusion. Due to the presence of a sufficiently large number of “legacy systems”, the constantly increasing dynamics of changes in the external environment and the business proces-ses themselves, the task of ensuring the correctness of systems functioning in the absence of the current information model and the current documentation of the automated system seems relevant.