Analysis of Records Management Maturity Level for Data Collection of Network Assets in Indonesian Telecommunication Industry

Abstract

PT.XYZ is a state-owned company in telecommunications and information technology. In developing its business, PT.XYZ has served more than 2.200 corporate customers and 22.760 retail customers by having a lot of network assets. The large number of network assets owned means that the company must be able to carry out good data collection to find out information on the distribution and capacity of assets that are still available. The most common problems encountered at PT.XYZ is about data records management of network assets. PT.XYZ already has a system for data collection of network assets, but it’s still not running well. This occurs because there are no procedures and clarity of accountability related to records management, so there were many data collection processes that were still manually. Based on the problem, the purpose of this study is to conduct an assessment of records management level at PT.XYZ and provide recommendations to increase the level. The assessment process and recommendations will be based on ARMA GARP Framework. This was chosen because it’s a comprehensive approach that widely used in managing the information assets of companies or organizations. The results of maturity level assessment of this study are at level 2 for accountability, transparency, compliance, availability, retention, and also level 1 for integrity, protection, and disposition. These results also indicate that the company needs to improve several processes in the GAPR Principles of Integrity, Protection, and Disposition because there is a large gap between the current level and the expected target level.