New Challenges for the Global Quality Management Systems in a Dynamic Environment - Development of Theoretical Framework

Abstract

: Globalization processes are relatively new phenomena, that have increasing trend in the industry, and mature insights into the complexity of management systems operating in a global environment are still developing. Therefore, this study used a systemic perspective to generate an initial body of knowledge about the challenges faced by global quality systems after the corporate expansion processes that can be drive from strategic partnerships and Mergers & Acquisitions (M&A) and be result in multinational companies. Data was collected from intensive field research concerning the development processes of 18 international companies for three years and analyzed using the Grounded Theory methodology. The analysis yielded the key variables that influence the work environment, constraints, interfaces, and goals of global quality management systems, as functional systems within complex, multinational, multi-interface companies operating in a competitive, dynamic