SISTEM INFORMASI INDEKS KEPUASAN MASYARAKAT DENGAN METODE PERBANDINGAN EKSPONENSIAL (MPE) DAN SKALA ORDINAL PADA UNIT PELAYANAN MASYARAKAT

Yudo Devianto
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引用次数: 3

Abstract

As a provider of public services, community services unit faced with many issues related to improving the quality of public services through the performance of good service and products quality services. To measure the performance of the public service units, required elements / indicators as a reference to provide an assessment of the results of the performance of public service units, above it needed an information system to bring the results of an assessment of the performance of the service unit. Making the information system is to use exponential comparison method (MPE) and the ordinal scale, "1. No Good, 2. Less Good, 3. Good 4. Very Good ". In service to the community organized by community services unit, community service performance measurement unit is using the guidelines keputusam MENPAN (Minister of Administrative) No: KEP / 25 / M.PAN / 2/2004 on general guidelines for the preparation of community satisfaction index agency services unit government. Results from this study is the formation of a Information System for Public Satisfaction Index can provide information about the quality of the performance of the public service unit. Keywords : community services, community services unit, community satisfaction index, the minister's decision, general guidelines indexing society satisfaction.
社区满意度信息系统与社区服务单位的指数比较和序级
作为公共服务的提供者,社区服务单位面临着许多与提高公共服务质量有关的问题,通过提供良好的服务和产品优质的服务。要衡量公共服务单位的表现,需要要素/指标作为参考,提供对公共服务单位表现结果的评估,上面则需要一个信息系统来带来对服务单位表现结果的评估。制作信息系统是采用指数比较法(MPE)和序数尺度,“1。不好,2。3.不太好;好4。很好。”在由社区服务单位组织的社区服务绩效评估单位正在使用keputusam MENPAN(行政部长)第KEP / 25 / M.PAN / 2/2004号指导方针编制社区满意度指数机构服务单位政府。本研究的结果是形成一个公众满意指数信息系统,可以提供有关公共服务单位绩效质量的信息。关键词:社区服务;社区服务单位;社区满意度指数;
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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