How good is my feedback?: a content analysis of written feedback

Abstract

Feedback is a crucial element in helping students identify gaps and assess their learning progress. In online courses, feedback becomes even more critical as it is one of the resources where the teacher interacts directly with the student. However, with the growing number of students enrolled in online learning, it becomes a challenge for instructors to provide good quality feedback that helps the student self-regulate. In this context, this paper proposed a content analysis of feedback text provided by instructors based on different indicators of good feedback. A random forest classifier was trained and evaluated at different feedback levels. The results achieved outcomes up to 87% and 0.39 of accuracy and Cohen's κ, respectively. The paper also provides insights into the most influential textual features of feedback that predict feedback quality.