Design of a business contingency plan. Case study: Municipality of Cantón Suscal.

Abstract

This research work aims to communicate the results of the design of a business continuity plan, in the department of technological innovation (DIT) for the Municipality of Cantón Suscal (MCS). We will analyze the IT area where the loss of business-critical data and the downtime of the systems are two of the greatest risks faced by those responsible for information technology. This research sought to develop the stages of a business continuity plan beginning with the knowledge of the entity, business impact analysis (BIA), risk identification, preventive measures and finally establishing recovery strategies that are the phases essential when we talk about business contingency. The research methodology was designed as an experimental descriptive exploratory study in which information is collected and an interaction occurs throughout the study in a short time. Finally, the MCS has a tool to minimize risks, through a design that marks the way to react to major incidents that may interrupt normal operation.