Modeling IT public value for IT performance measurement in government organization: A case study: BPS-statistics Indonesia

Abstract

Nowadays, Information Technology (IT) has been widely used by government organization in many aspects, especially in providing public services. Various researches proved that the use of IT in government sector can improve the public value. The purpose of this study is to develop IT public value model for measuring IT performance in government organization. The model will be tested using confirmatory factor analysis. The result shows that the model can be realized through the delivery of quality public service, the effectiveness of public organization and the achievement of socially desirable outcomes. This empirically tested model can be used as the basis for measuring the performance of IT in government organization derived from public value perspective.