Role of social networks and paperless citizens' claims processing in strengthening democracy in the Arab world: The case of Morocco: Towards a CIRM ∗ across the state

Abstract

This article attempts to demonstrate how technology can play a fundamental role in the best use of social networking and paperless citizens' claims processing (e-Gov, e-services, e-Administration, etc.) in strengthening democracy and stabilization of social peace in the Arab world in general and Morocco in particular, after the recent political and social changes. The goal of this research is to clarify through a number of process analysis, how through technology and dematerialization mechanisms (ECM, BPM, Web 2.0* ... etc..), Arab states may contain, channel, streamline, quantify, qualify, analyze, monitor and meet the expectations of citizens and make it a means of controlling and monitoring implementation of government programs across the community, county and state. This article also proposes to examine the use of Web 2.0 by youth in Morocco in order to explore the possibilities of governance. The specific purpose of watching a particular population of Morocco seems also a good choice, because even among the Arab countries, the way young people try to adopt new technologies and exploit social networks will be different. The article also lists a number of questions that can help to better understand governance. However, if some questions seem too large, they could be refined and be subject of future research to become mechanically linked to governance.