Modeling Quality Management System: A multi-agent approach

Abstract

In this paper, a multi-agent approach modeled by the UML (Unified Modeling Language) is used to solve the piloting problem of Quality Management System QMS. Indeed, this multi-agent modeling of QMS proposes the use a micro framework via a dynamic diagram and macro through a static diagram for the agents development. From this modeling, an information system can be implemented in order to ensure the QMS conformity and effectiveness to the requirements of the series standards ISO 9000, ISO 9001, ISO 9004. In this context, an industrial company example will be proposed and the improvement prospects will be illustrated there.