Warehouse Management and Operational Performance of Clearing and Forwarding Companies in Rwanda: A Case of Gorrila Logistics Ltd

Abstract

High operational costs and poor customer service that faces most companies can be explained by among other factors poor logistics management. The modern business world coupled with mass competition demands that firms take keen interest on logistics management as it’s one of the emerging key determinants of firms’ profitability and sustainable growth. This study sought to investigate the effects of warehouse management on operational performance of Clearing and forwarding companies in Rwanda taking Gorrilla logistics ltd as a case study. Specifically, the study focused on the effects of logistics management on operational performance of Clearing and forwarding companies in Rwanda taking Gorrilla Logistics ltd as the case study. The study was based on supply chain theory. The study adopted in this research descriptive research designs. The targeted population was all 240 staff of Gorrilla logistics ltd which where sample size of 150 respondents was calculated using Yamane’s formula. Data collected constituted primary data which was collected with the aid of questionnaire and secondary data collected from company documentaries. Analysis of the data utilized both descriptive and inferential statistic was conducted using SPSS Version and findings presented in graphs and tables. The respondents widely agreed that logistics management affect operational performance. The study found that warehouse management affects operational performance of Gorrilla logistics ltd in Rwanda. R squared value of 0.684 implied that the three logistic management practices discussed in this study accounts for 68.4% variations in operational performance. Correlation analysis findings indicated a strong positive association between warehouse management and operational performance. From the findings the researcher concluded that there is a strong positive significant effect of warehouse management on operational performance of clearing and forwarding companies. The researcher recommended that companies should improve their warehouse management practices in order to achieve operational performance.