Assessing the performance of e-facilitators

Abstract

With the development of technology in the field of electronic communications groups have started to form a new way of interaction. Electronic collaborations have been used to enable teams to collaborate dispersed or virtually using the web. Virtual collaboration and facilitation are widespread in organizations. However, delivering appropriate electronic or virtual facilitation is a complicated task to achieve and hence the evaluation of these services is a challenge. The paper delivers an assessment framework to address the evaluation of virtual facilitation services and describes the use of the framework in the field. The framework is structured in a way to map the facilitation service goals into evaluation objectives, metrics and measurements. The framework consists of a structure and a process which facilitators use to apply the framework to alternative scenarios. Finally, the framework is evaluated by experts in the field.