IRF: interactive recommendation through dialogue

Abstract

Recent research focuses beyond recommendation accuracy, towards human factors that influence the acceptance of recommendations, such as user satisfaction, trust, transparency and sense of control. We present a generic interactive recommender framework that can add interaction functionalities to non-interactive recommender systems. We take advantage of dialogue systems to interact with the user and we design a middleware layer to provide the interaction functions, such as providing explanations for the recommendations, managing users' preferences learnt from dialogue, preference elicitation and refining recommendations based on learnt preferences.