An Investigation into the Effect of Implementing an Integrated It System in a Multi-location Healthcare

Abstract

Based on the debate concerning the success or failure of the implementation of integrated healthcare information systems and the real benefits gained by the healthcare providers across various aspects of the business, this paper is a focused case study assessing the benefits of the use of a fully integrated health information system by a multi-location private healthcare provider in Saudi Arabia, and describes the top management’s perception these benefits by following a qualitative research methodology. Data were collected by interviewing the key users at the corporate level and by simulating some test scenarios during the interviews, using the business process categorizing modelling methodology dividing revenue cycle and the payment cycle going across the related business processes using the different business activities to assess the major business tasks via a detailed comparison between the manual processes and the automated processes. The findings that are summarized in the Results section showed that top management’s perception of the benefits was accepted by 81% of the management, with high scores in the decision-making and process-improvement dimensions.