Enterprise architecture and e-government projects in Punjab, Pakistan

Abstract

The advent of Internet and Communication Technologies (ICT) has provided an opportunity to governments to improve efficiency of services to citizens by implementing e-government projects. Many governments around the world have defined their Enterprise Architectures to govern planning, implementation and management of their e-government initiatives. However in Pakistan these efforts are still in their initial stages. This study used Zachman Framework as reference enterprise architecture and studied the enterprise level workflows of e-government projects of the Government of Punjab. The results show that re-consideration and a new perspective is needed to review and improve the ICT governance model so that all the stakeholders including public and private sectors can be active partners. The research is expected to help in recognizing the need to formulate common enterprise level architecture to implement e-government strategies at the provincial level.