Social Equity and Intercultural Communication in the Workplace

S. Dunn, S. Craig
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Abstract

As questions of social justice, diversity, equity, and inclusion have come into greater focus in the field of technical and professional communication (TPC), we have developed an assignment sequence in our TPC courses centered on these issues. This assignment sequence reframes our units on workplace communication and correspondence and asks students to practice a variety of genres in addressing and creating cases of intercultural miscommunication, insensitivity, and ignorance in the workplace. We have adopted a case study pedagogy for this assignment in an effort to preempt the resistance that can sometimes accompany discussions of social justice in courses where social justice is not traditionally addressed. We have found that this approach makes the instruction more authentic, provides students with realistic workplace situations in which to practice professional correspondence, and highlights the existence and reality of social issues in the contemporary workplace.
职场中的社会公平与跨文化交际
随着社会公正、多样性、公平和包容等问题在技术与专业传播(TPC)领域受到越来越多的关注,我们在TPC课程中围绕这些问题制定了作业顺序。这个作业序列重新构建了我们的工作场所沟通和通信单元,并要求学生练习各种类型的方法来解决和创造工作场所中跨文化沟通不畅、不敏感和无知的案例。在这项作业中,我们采用了案例研究教学法,以努力预防在传统上不涉及社会正义的课程中讨论社会正义有时会遇到的阻力。我们发现,这种方法使教学更加真实,为学生提供了现实的职场情景,让学生在其中练习专业函授,并突出了当代职场社会问题的存在和现实。
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