{"title":"معالجة الشكاوى الناتجة عن فشل الخدمة وأثرها على ولاء العملاء:, دراسة حالة مؤسسة الهاتف النقال موبيليس","authors":"جناة بوقجاني جناة بوقجاني, عبد الوهاب شمام","doi":"10.33858/0470-000-020-021","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":414112,"journal":{"name":"مجلة إقتصاديات شمال إفريقيا","volume":"9 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"مجلة إقتصاديات شمال إفريقيا","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.33858/0470-000-020-021","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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