An interactive framework to deliver mobile government services

Abstract

E-government plays an increasingly significant role in our day-to-day lives. Mobile government (m-Government) is a subset and extension of electronic government e-Government comprising of an alternative channel for governments to improve governments' fundamental functions and providing information and services. This paper introduces an interactive framework for m-Government that improves governmental public services with self-dependability and adaptability in the highly dynamic contextual environment. The proposed interactive framework is composed of eight elements: front ending organizations portal and personalization, existing e-government service systems, interaction and transaction, vertical & horizontal integration channels, electronic participation, m-government core platform, delivery service channels, and end customer. Experiments were conducted to validate the framework's feasibility and results demonstrate the capabilities of the proposed framework.