Driving user centered design into IT organizations: is it possible?

Abstract

In many organizations, actively engaging in user-centered design (UCD) techniques is standard practice when delivering products into the commercial marketplace or to external customers. But in these same organizations -- or in organizations not delivering products to an external customer -- the creation of systems for use by employees is a conversation between IT and the business unit. UCD professionals are either not participating, or they have very limited influence. This SIG creates a forum for people with real-world experience and challenges to discuss how -- and whether it is even possible -- to bring UCD into the IT organization.