The bridge of expectations-the corporate grading system can help companies deliver first rate services to the client while enhancing employee satisfaction

Abstract

There are a series of expectations inherently built into the successful completion of a program or a project: the client's expectations for the delivery of services, the company's expectations of its employees' performance, and the expectations of the employees themselves for reward and recognition. It is suggested that a bridge of expectations to interface these success factors is a key ingredient to effective project management. A grading structure with four discrete levels, from entry level to expert, and covering every discipline required by its projects is described. The individual's accomplishments are verified through structured interviews and reference checks designed to respond to specific questions that have been developed. On-the-job training and experience allow individuals to advance themselves through a reclassification process to avail themselves of promotion.<>