From Indifference to Delight: Gauging Users’ Preferences Using the Kano Model

Gabriela Castro Gessner, Zoe Chao
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Abstract

Introduction The library user’s perspective and experience are an essential component in the design of services and spaces in libraries. User involvement and feedback during the planning and development process ensures that our spaces, websites, and services meet user expectations through the best and most suitable solutions. As a result of this emphasis, there has been an increase in the number of studies and projects under the user experience umbrella that detail qualitative research assessment methods utilized in libraries. Prominent in recent library literature are those that are broad in scope, such as those aiming to detail the various aspects or steps undertaken by patrons (students or faculty) in their research process.1 There are also many examples that describe and illustrate methods utilized to answer very specific research questions, such as usability testing for websites2 or those utilized to reconfigure library services or library spaces.3
从冷漠到愉悦:使用Kano模型衡量用户偏好
图书馆用户的视角和体验是图书馆服务和空间设计的重要组成部分。在规划和开发过程中,用户的参与和反馈确保我们的空间、网站和服务通过最佳和最合适的解决方案满足用户的期望。由于这种强调,在用户体验范畴下的研究和项目数量有所增加,这些研究和项目详细介绍了图书馆使用的定性研究评估方法。在最近的图书馆文献中,突出的是那些范围广泛的文献,例如那些旨在详细说明赞助人(学生或教师)在研究过程中所采取的各个方面或步骤的文献还有许多例子描述和说明了用于回答非常具体的研究问题的方法,如网站的可用性测试或用于重新配置图书馆服务或图书馆空间的方法
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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