A Project Management Approach to Service Delivery Model in Portal Implementation

Abstract

Portals are the central point of communication, customer services and commerce through networks. Most service provider portals don’t have these facilities as the investors are focusing on experience rather than modern technologies. Portals are continuous projects and need updates time to time with new technologies and human expertise. The objective of this paper is to propose a complete service delivery technique and all the compulsory steps in portal implementation. The presented model is benefited in service delivery to all customers and for the improvement of portal implementation functionality.