Process Management in the Greek Public Sector: A case study in the Municipality of Kalamaria

Abstract

Before initiating a Business Process Re-engineering and Business Process Automation project an organization needs to understand the concept of Business Process Management and the problems that may arise. This usually requires a team of experts to help, evaluate and perform such tasks. The purpose of this paper is to present the overall approach and the specific steps that were taken by the authors to record, manage, re-engineer and automate a few selected processes from the Municipality of Kalamaria.