{"title":"Towards Predictable B2B Customer Satisfaction and Experience Management with Continuous Improvement Assets and Rich Feedback","authors":"Petri Kettunen, M. Ämmälä, J. Partanen","doi":"10.1007/978-3-319-18612-2_18","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":117097,"journal":{"name":"International Conference on Agile Software Development","volume":"71 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2015-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"3","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Conference on Agile Software Development","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/978-3-319-18612-2_18","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}