ISO 37500 – Comparing outsourcing life-cycle models

R. Babin, A. Quayle
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引用次数: 7

Abstract

Purpose This paper aims to illustrate the value of the outsourcing life cycle, as described in several industry models, including ISO 37500. Design/methodology/approach The authors present a comparison of outsourcing life cycles to provide an overview of current practices in the global outsourcing industry. Findings Several outsourcing life cycles have been defined by industry associations such as the International Association of Outsourcing Professionals (IAOP) and the National Outsourcing Association (NOA). Academic research has created several outsourcing life cycles, notably the model from the London School of Economics (Cullen and Willcocks, 2005). Finally, commercial models have been defined, for example the Vendor and Sourcing Management model from IDC (2014). Research limitations/implications Researchers will find the overview of different life cycles useful in assessing maturity of outsourcing organizations. Practical implications Practitioners will find the detailed description of ISO 37500 and the comparative life cycles to be illustrative of different approaches to managing outsourcing transactions. Both buyers and providers will be able to compare their own life cycle to industry standards. Originality/value Little or no research has been conducted on how outsourcing life cycles contribute to effective outsourcing. This paper provides a foundation for such research.
ISO 37500 -比较外包生命周期模型
本文旨在说明外包生命周期的价值,正如几个行业模型所描述的那样,包括ISO 37500。设计/方法/方法作者提出了外包生命周期的比较,以提供全球外包行业当前实践的概述。国际外包专业人员协会(IAOP)和国家外包协会(NOA)等行业协会已经定义了几个外包生命周期。学术研究已经创建了几个外包生命周期,尤其是伦敦经济学院的模型(Cullen and Willcocks, 2005)。最后,定义了商业模型,例如IDC(2014)的供应商和采购管理模型。研究限制/启示研究人员会发现不同生命周期的概述对评估外包组织的成熟度很有用。实践者会发现ISO 37500的详细描述和比较生命周期是管理外包交易的不同方法的说明。买家和供应商都可以将自己的生命周期与行业标准进行比较。关于外包生命周期如何促进有效外包的研究很少或根本没有。本文为此类研究提供了基础。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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