Trust and Distrust: The Antecedents of Intention to Donate in Digital Donation Platform

2020 Fifth International Conference on Informatics and Computing (ICIC) Pub Date : 2020-11-03 DOI:10.1109/ICIC50835.2020.9288548

Adyanissa Farsya Kirana, F. Azzahro, Putu Wuri Handayani, Widia Resti Fitriani

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引用次数: 1

Abstract

As the most generous country, Indonesia embedded altruism as their lifestyle. However, the donation that is often made conventionally now has been shifted to online donation. Online donation platform such as Kitabisa.com has significant users growths in recent years. Along with the increasing number of online donations, many fraud cases occurred which harm users' trust in online donation platforms. Thus, this study aims to examine the institutional mechanism and information systems success factors that influence trust and distrust in the online donation platform and how it influences attitude and online donation intention. We collected 865 data using an online survey and then analyzed it using Partial Least Square - Structural Equation Modeling (PLS-SEM). The result of this study indicates that quality aspects such as system quality, information quality, and institutional mechanism aspects such as perceived platform rules and perceived monitoring influence trust and distrust in online donation platforms. Additionally, trust and distrust in online donation platforms influence attitude towards donation and online donation intention significantly.

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信任与不信任:数字捐赠平台中捐赠意向的前因

作为最慷慨的国家，印尼将利他主义作为他们的生活方式。然而，传统的捐赠方式现在已经转向了网上捐赠。近年来，像Kitabisa.com这样的在线捐赠平台的用户增长显著。随着网络捐赠数量的不断增加，许多诈骗案件也随之发生，损害了用户对网络捐赠平台的信任。因此，本研究旨在考察影响网络捐赠平台信任和不信任的制度机制和信息系统成功因素，以及它如何影响态度和网络捐赠意愿。我们通过在线调查收集了865个数据，然后使用偏最小二乘法-结构方程模型(PLS-SEM)进行分析。本研究结果表明，系统质量、信息质量等质量方面和感知平台规则、感知监控等制度机制方面影响网络捐赠平台的信任与不信任。此外，对网络捐赠平台的信任和不信任对捐赠态度和网络捐赠意愿有显著影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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2020 Fifth International Conference on Informatics and Computing (ICIC)

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