Towards the Design of an Intelligent Automation Framework for Business Processes

Abstract

The impact of emerging technology on organisations has caused technological disruption to business processes. It is therefore required to develop better measures to improve and speed up processes for performance and competitive purposes. Intelligent Automation is an emerging technological concept that focuses on organisational workflow via the integration of Artificial Intelligence and Machine Learning, for effective operability and decision-making processes. Focusing on business process adaptability, this study aims at proposing a framework for Intelligent Automation systems. Outcomes could enable adoption, integration, and deployment of Intelligent Automation to business processes in dynamic environments.