Hard to access the information in the healthcare system? I See! - an innovative touch-screen information board for pediatric hospitals

Abstract

Confusion, frustration and anxiety are caused by the ineffective communication in healthcare system. Patients and family members usually have a hard time to acquire necessary information in hospitals. The healthcare literacy, a wide range of patient-age population, and the text-only teaching sheets are important factors to block the communication. Therefore, the proposed work presents an innovative information board that is designed specifically for current pediatric healthcare environment to deliver messages more effectively through a fun and interactive approach. The I See! System carries four goals: Inform, Set expectation, Educate and Ease Anxiety (I.S.E.E). The innovative I See! System achieves these goals through categories, such as introduction video clip, interactive games, key words section and parents' place. Using different sections in the module, patients and families can engage more effectively in medical procedures. The distinguishing features in I See! module are Age-Adaptable, Audio-Visual, Multi-Lingual, Multi-Sensory, Interactive and Procedural. In addition, this module is a mobile, touch-screen and web-based appliance to prepare patients and families well to take the examinations in hospitals. Lastly, this work also discusses how the information in healthcare system could be delivered to patients and families more efficiently.