An Evaluation Method of Logistics Product Service Quality Integrating User Experience and Enterprise Internal Factors

Abstract

- This paper proposes a multi-level logistics product service quality evaluation system combining user experience and internal factors of logistics enterprises. The integration of logistics process factors and internal factors of logistics enterprises into the assessment criteria at the same time has changed the idea that the previous models made subjective decisions only based on users' own experience and logical cognition, and provided new ideas for promoting the integration of logistics resources and improving the quality of logistics products and services.