e-Services using any phone & user's voice: Bridging Digital Divide & help global development

Abstract

With the rapid growth of e-Services (e-Learning, e-Health, e-Gov, e-Farming and the like), it is important that everyone can access such valuable services and get associated benefits. While such services are accessible and widely used by most educated people having access to the Internet via computers or high end phones, such services are not accessible by many people on the other side of the Digital Divide, namely, illiterate people, people having no access to a computer or high end phone, elderly people and people with disabilities. In this paper, we propose Voice Internet based e-Services that uses a state of the art “rendering” technology to convert existing e-Service application content into Short, Precise, easily Navigable, Meaningful and pleasant to listen to content in real time. Such “rendering” technology also supports voice based easy natural interaction with the e-Service applications by allowing to fill various on-line forms.