Evaluation of Questionnaires by Combining Fuzzy Signatures, Factor Analysis and Least Squares Method

Abstract

A survey based on a standard questionnaire on employee satisfaction was carried out in Hungary. The questionnaire was developed by international university research consortium. The qualitative data were collected from 1159 respondents. The subjective and therefore inexact answers represented in the Likert scale were mapped into fuzzy membership degrees. The article presents a method that consists of the combination of factor analysis and the least square method, applied for developing the fuzzy signature characterizing the employees’ behavioural engagement.