Trust in a specific technology: An investigation of its components and measures

D. McKnight, Michelle Carter, J. Thatcher, Paul F. Clay
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引用次数: 671

Abstract

Trust plays an important role in many Information Systems (IS)-enabled situations. Most IS research employs trust as a measure of interpersonal or person-to-firm relations, such as trust in a Web vendor or a virtual team member. Although trust in other people is important, this article suggests that trust in the Information Technology (IT) itself also plays a role in shaping IT-related beliefs and behavior. To advance trust and technology research, this article presents a set of trust in technology construct definitions and measures. We also empirically examine these construct measures using tests of convergent, discriminant, and nomological validity. This study contributes to the literature by providing: (a) a framework that differentiates trust in technology from trust in people, (b) a theory-based set of definitions necessary for investigating different kinds of trust in technology, and (c) validated trust in technology measures useful to research and practice.
对特定技术的信任:对其组成部分和措施的调查
信任在许多信息系统(IS)启用的情况下起着重要作用。大多数信息系统研究将信任作为人际关系或个人与公司关系的衡量标准,例如对网络供应商或虚拟团队成员的信任。尽管对他人的信任很重要,但本文认为,对信息技术(IT)本身的信任也在形成与IT相关的信念和行为方面发挥着作用。为了推进信任与技术的研究,本文提出了一套技术信任的构建、定义和措施。我们也实证检验这些结构措施使用检验收敛,判别,和法效度。本研究通过提供:(a)区分对技术的信任和对人的信任的框架,(b)研究不同类型的技术信任所需的一套基于理论的定义,以及(c)验证对研究和实践有用的技术信任措施,为文献做出了贡献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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