Chatbot as a Persuasive Technology to Promote Responsible Recycling in the City of Lima

Kevin Anderson Franco Flores, James Jesus Grandez Perez, Luis Martín Canaval Sánchez
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Abstract

Persuasive technologies have gained popularity around the world. This type of technology aims to change the behavior of people in different circumstances using the persuasion method. Within this classification of technologies we have virtual assistants whose function is to interact in a personalized way with the user. This research aims to provide a solution to the low levels of recycling habits in citizens, which is caused by inefficient programs and/or activities applied by authorities, educational centers and households of socioeconomic levels. low fees by promoting recycling issues. We proposed the use of a virtual assistant to increase knowledge and show the benefits of recycling, in order to generate an improvement in the behavior of the population. To validate this research, two knowledge tests on recycling issues were administered to 69 university students at the beginning and end of the process. After using our virtual assistant, the participants appeared and increased their knowledge by 70.49%.
聊天机器人作为一种有说服力的技术,在利马市促进负责任的回收
劝导技术已经在世界范围内流行起来。这种技术旨在通过说服的方法改变人们在不同情况下的行为。在这种技术分类中,我们有虚拟助手,其功能是以个性化的方式与用户进行交互。本研究旨在提供一种解决方案,以解决由于政府、教育中心和社会经济水平家庭的低效计划和/或活动而导致的公民低水平的回收习惯。通过促进回收问题降低费用。我们建议使用虚拟助手来增加知识和展示回收的好处,以改善人们的行为。为了验证这一研究,在回收过程的开始和结束时,对69名大学生进行了两次关于回收问题的知识测试。在使用我们的虚拟助手后,参与者出现了,他们的知识增加了70.49%。
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