Determination of performance criteria for ERP software technology

Abstract

In this paper, the main goal is to determine the performance criteria for ERP software technology with respect to their sources. Today, the companies are in interaction with many internal and external partners and have to face many situations in various environments. Especially, many small and medium sized firms utilize ERP software technology to plan their business interactions in the chain. In this study, firstly a literature search is accomplished. Then, in order to reveal the performance criteria, a large-scale automotive company has been selected to conduct interviews with managers. Also, the meeting reports of a few small and medium-sized companies have been analyzed. The similar and common agreements on ERP software technology performance criteria were listed and grouped. As a result of the analysis on findings, the common views of the firms about performance criteria are classified into four groups according to their sources such as people, technical, managerial, and economical. The subfactors of these main criteria are also taken into account in order to point out the origins of the criteria. The results of the study will provide insight to researchers and as well as to professionals in the practice.