Do Not to Be a Trash Can for Other People's Bad Emotions Compassion Fatigue Solutions for Psychological Counselors

Abstract

As the COVID-19 in 2020 has increased negative emotions such as stress, anxiety and fear, many people have online counseling about psychological anxiety from counselors. However, it is easy to cause compassion fatigue for counselors with the sudden increase in consultations. Therefore, it is essential to pay attention to the compassion fatigue of counselors in epidemic counseling situations and assist counselors in regulating their state. In this study, we performed semi-structured interviews with nine counselors and focused groups with five counselor supervisors based on the context of online psychological counseling during the epidemic. The results show counselors expected compassion fatigue to be relieved by habit-forming, less physical exertion and quick emotional smoothing. Then we designed a product using ‘Face++’ for facial recognition to achieve fatigue arousal and smart hardware to achieve meditation function. Finally, we performed the usability tests with eight counselors to optimize the design.