Building Sustainability of Public Service Innovation in Bandung City, West Java, Indonesia

Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020) Pub Date : 2021-07-01 DOI:10.2991/assehr.k.210629.005

Ely Sufianti, Edah Jubaedah, Sait Abdullah

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引用次数: 1

Abstract

Continuity of innovation is very pivotal to improve the effectiveness of public service delivery. Various innovations have been tried to be made to solve problems and improve the quality of public services. The Bandung City Government has implemented various innovations, even the city of Bandung recognized as the best performer in public service innovation competition particularly in the 2018 Innovative Government Award (IGA), but then received 6th place in the same competition in 2019. However, the question is how to keep innovation in the heart of organization and become sustainable, what kind of solutions can be proposed to sustain the innovation in public service? To gather data and information regarding the continuity of innovations in Bandung City Government, case study, interview and focus group discussion (FGD) are applied as methods of the research. The research findings indicate that in improving the sustainability of public service innovation, integrated management system, policy, leadership and citizen participation are crucial in sustaining innovation in the Bandung

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印度尼西亚西爪哇万隆市公共服务创新的可持续性建设

持续创新对提高公共服务提供的效率至关重要。在解决问题和提高公共服务质量方面进行了各种创新尝试。万隆市政府实施了各种创新，甚至万隆市在公共服务创新竞赛中被公认为表现最佳，特别是在2018年创新政府奖(IGA)中，但随后在2019年的同一竞赛中获得了第6名。然而，问题是如何将创新保持在组织的核心，并成为可持续的，可以提出什么样的解决方案来维持公共服务的创新?为了收集万隆市政府创新持续性的数据和信息，本研究采用了案例研究、访谈和焦点小组讨论(FGD)等方法。研究结果表明，在提高公共服务创新的可持续性方面，综合管理制度、政策、领导和公民参与对万隆公共服务创新的可持续性至关重要

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Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020)

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