An Exploratory Analysis of Human-centric Issues in Parking Solutions Using Surveys and Mobile Parking App Reviews

Proceedings of the 33rd Australian Conference on Human-Computer Interaction Pub Date : 2021-11-30 DOI:10.1145/3520495.3520496

Ruyi Li, Humphrey O. Obie, Hourieh Khalajzadeh

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Abstract

Due to the imbalance between the supply and demand of parking spaces, parking has become difficult, and therefore significantly impacts people’s daily lives. Although some parking solutions have been developed to alleviate parking difficulties, few studies focus on exploring the human-centric aspects that affect parking difficulties. In order to determine the differences in parking difficulties faced by people with different human-centric characteristics, we conducted an online survey to collect information about different people’s human-centric aspects (age, gender, emotion, etc.), parking experiences, and parking preferences. Based on the responses from 189 car users, we found a significant relationship between car users’ emotions and their overall perception of parking difficulties. Also, other human-centric attributes, including gender, age, country, and parking preferences, are significantly related to the time spent in searching for available parking spaces. Additionally, we collected and manually categorized 1,192 user reviews of five parking apps available on the Google Play store. As a result, seven human-centric issue categories from the reviews were identified, including Parking Preferences & Habits, Autonomy, Emotion, Compatibility, Inclusiveness, Privacy & Reliability, and Socio-economic Aspect. Moreover, eight functionality issues are mainly discussed by users in the app reviews, including App Pre-Operation, Searching & Online Booking Function, Payment Function, UI & UX, App Workflow, App Information & Notification, App Operation Efficiency, and Feature Request. Based on a manual analysis of the reviews, we also found that different human-centric issues are often discussed together with particular functionality issues. Thus, we suggest that developers need to consider the importance of human-centric aspects by getting users involved in the process of app development to explore different requirements for diverse users. Moreover, exploring more user reviews on various platforms can serve to understand the human-centric challenges and needs in parking apps in order to improve user experiences.

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使用调查和移动停车应用程序评论对停车解决方案中以人为中心的问题进行探索性分析

由于停车位的供需不平衡，停车变得困难，从而严重影响了人们的日常生活。虽然已经开发了一些停车解决方案来缓解停车困难，但很少有研究关注影响停车困难的以人为中心的方面。为了确定不同以人为中心特征的人在停车困难方面的差异，我们进行了一项在线调查，收集了不同人的以人为中心方面(年龄、性别、情感等)、停车经历和停车偏好的信息。基于189名汽车使用者的反馈，我们发现汽车使用者的情绪与他们对停车困难的整体感知之间存在显著的关系。此外，其他以人为中心的属性，包括性别、年龄、国家和停车偏好，都与寻找可用停车位所花费的时间显著相关。此外，我们还收集并手动分类了b谷歌Play商店中五款停车应用的1192条用户评论。结果，从评论中确定了七个以人为中心的问题类别，包括停车偏好和习惯、自主性、情感、兼容性、包容性、隐私和可靠性，以及社会经济方面。此外，用户在应用评论中主要讨论了8个功能问题，分别是应用预操作、搜索与在线预订功能、支付功能、UI与UX、应用工作流、应用信息与通知、应用运行效率、功能请求。基于对评审的手工分析，我们还发现不同的以人为中心的问题经常与特定的功能问题一起讨论。因此，我们建议开发人员需要考虑以人为中心的重要性，让用户参与到应用程序开发过程中，以探索不同用户的不同需求。此外，在各个平台上探索更多的用户评论，有助于了解停车应用中以人为本的挑战和需求，从而改善用户体验。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Proceedings of the 33rd Australian Conference on Human-Computer Interaction

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