Organizational knowledge based on ISO 9001: 2015 in a higher education institution

Abstract

The purpose of the research was the implementation of a methodology to determine the organizational knowledge of the key processes of the areas of Cultural Extension, Sports Extension and Coordination of Academic Development, of a Higher Education Institution, given the need to achieve recertification in ISO 9001: 2015, in compliance with requirement 7.1.6 called organizational knowledge. The procedure was: identify the knowledge, acquire that knowledge, develop the knowledge, transfer the knowledge and use that knowledge. The objective was to generate evidence through an organizational knowledge methodology for the compliance of requirements oriented to the fulfillment of organizational knowledge stipulated in section 7.1.6 of the standard; The findings being a contribution to the recertification achieved in 2018; Through achieving a broad vision in the approach of each area in question; and in knowing how current knowledge is leveraged in each of its eleven key skills.