Effect of Supply Chain Management Relationship on the Performance of Public Hospitals in Nairobi County

Abstract

The purpose of the study was to establish the effect of supply chain management relationship on the performance of public hospitals in Kenya.The study was guided by the following objectives: to assess the influence of strategic supplier partnership on the performance of public hospitals in Nairobi County,to evaluate the influence of Customer Relationship on the performance of public hospitals in Nairobi County,to assess the influence of Information sharing on the performance of public hospitals in Nairobi County and finally to determine the influence of Supply chain innovation onthe performance of public hospitals in Nairobi County.The researcher used descriptive research design.This study will focus on all the 163 employees working with procurement department in various public hospitals for procurement of healthcare products and services in Nairobi County.The study used census where all employees were recruited to take part in this study.This study used primary data which was collected through use of questionnaires. Afive-point Likert scale questionnaire was used.. The researcher contracted two research assistants to collect data. The collected data from the questionnaire was be been given codes, keyed in the computer and eventually edited for completeness. Statistical Package for the Social Sciences (SPSS) and Microsoft Excel was used data analysis.Regarding strategic supplier partnership, the study established that strategic supplier partnership had a significant and positive effect on the performance of public hospitals in Nairobi County.The study also established that customer relationship leadership Styles had a significant and positive effect on the performance of public hospitals in Nairobi County.The study further established that information sharing had significant and a positive effect on the performance of public hospitals in Nairobi County.The study finally established that supply chain innovation had significant and a positive effect on the performance of public hospitals in Nairobi County.