Storytelling on the implementation of a Decentralized Model for Software Development in a Brazilian Government Body

Abstract

The ability to learn is one of the great challenges faced by organizations. The choice of data and information elements in a process of learning is vital for the process that will build the communication and formation of knowledge. The purpose of the article was to write a learning history about the creation and implementation of a Decentralized Model of Software Development and the incorporation of derived tools of this model in the portfolio solutions of a public organization, in order to increase the level of maturity of IT governance. A case study was used as a research method with mixed techniques, such as bibliographic review, documentary review, interviews, application of questionnaires, and participant observation. A story was written from the account of a group of people involved in the implementation of a Decentralized Development Model at the TCU. As results from project implementation it was possible to observe: an increase in the rate of satisfaction of IT clients with the attention given to their demands; an increase in the response capacity of the IT area; a standardization of the development environment for departmental applications; a reduction of costs for application development; and an increase in security of storage of business information. Also, the production of the story allowed the recording and dissemination, both internally and externally, of the organizational experience, promoting organizational learning.